Customer Service Representative

Primary Job Responsibilities

· Dealing with inbound calls in a quick and timely manner

· Take ownership of any challenging calls and use appropriate methods to resolve

· Attention to detail accurately recording and updating client systems

· Manage and protect customer information, in line with GDPR

· Pro-actively keep knowledge up to date using online approved training resources in line with campaign needs

Knowledge/Abilities/Skills

· Experience of handling customer contacts and resolving customer enquiries.

· Excellent communication skills both written and oral

· Ability to work as part of a team, support colleagues and promote excellent team spirit.

· Ability to plan and organize time and tasks effectively.

· · Ensuring our customers receive excellent customer service.

· Working towards targets and clear objectives set by the business which drive our vision.

· Be at ease using multiple systems.

· An efficient process handler that remains compliant in a target driven environment.

· Ability to achieve thoroughness and accuracy when accomplishing a task.

· You will have good personal timekeeping and self-awareness of impact to others around you.

Benefits

· Ongoing training and support

· Work kit provided- need suitable WIFI

· Progression opportunities within company 

Contract Terms

· Full time positions (37.5 hours per week)

· £11.44 per hour + Bonus

· Monthly pay

· Paid Training

· Permanent Contract

· Onsite training (work from home after probation)

Operational Hours

• Monday - Friday 08:00 - 21:00

• Saturday and Sunday 08:00 -      18:00